Refund policy

Return & Refund Policy

Click Click Digital (Pty) Ltd
Website: www.clickclickdigital.com

1. Overview

This Return & Refund Policy applies to all purchases made through Click Click Digital.

By purchasing from our store, you agree to the terms outlined below.

2. Nature of Products

All products sold on this website are digital products delivered electronically.

  • No physical items are shipped
  • Products are delivered via download links, email, or account access

3. No Returns Policy

Due to the intangible nature of digital products, we do not accept returns.

Once a product has been accessed, downloaded, or delivered, it cannot be returned.

4. No Refund Policy

All sales are final and non-refundable, except in limited circumstances outlined below.

We do not offer refunds for:

  • Change of mind
  • Incorrect product selection
  • Lack of understanding of the product
  • Failure to read product descriptions

5. Exceptions (Eligible Refund Cases)

We may issue a refund under the following circumstances:

  • You were charged multiple times for the same product
  • You did not receive access to the product due to a technical error on our side
  • The file is corrupted or unusable, and we are unable to provide a working replacement

All refund requests are reviewed on a case-by-case basis.

6. Refund Request Process

To request a refund (where eligible), please contact us within 7 days of purchase:

Email: support@clickclickdigital.com

Include:

  • Your full name
  • Email used for purchase
  • Order number
  • Description of the issue

We aim to respond within 24–48 hours.

7. Technical Support

If you experience any issues accessing or using your product:

  • Contact us before requesting a refund
  • We will make reasonable efforts to resolve the issue

Most problems can be solved quickly without the need for a refund.

8. Chargebacks & Disputes

By purchasing from our store, you agree to contact us first to resolve any issues.

  • Initiating a chargeback without contacting us may be considered a breach of this policy
  • We reserve the right to dispute illegitimate chargebacks and suspend access to our products

9. Consumer Protection Compliance

This policy is designed in accordance with applicable laws, including the Consumer Protection Act of South Africa, which recognises limitations on returns and refunds for digital goods once accessed.

10. Policy Updates

We reserve the right to update or modify this policy at any time. Continued use of our website constitutes acceptance of any changes.